Refund & Cancellation Policy

This policy explains cancellations and refunds for VidyaCRM subscriptions purchased at vidyacrm.com. We want you to be happy with the Service — please read this before subscribing.

1. Free Demo First

We strongly encourage every customer to try the live demo before purchasing, so you know exactly what you are getting. This helps avoid the need for refunds.

2. Cancellation

• You can cancel your subscription at any time from your account or by contacting us.
• On cancellation, your plan stays active until the end of the period you have already paid for. It simply does not renew.

3. Refunds

• 7-day window: For a first-time purchase, if you are not satisfied you may request a refund within 7 days of payment, provided the account has not been misused.
• After 7 days, subscription fees are non-refundable for the current billing period.
• One-time setup, customisation, domain, or add-on charges are non-refundable once the work has started.
• Renewal payments are non-refundable — please cancel before renewal if you do not wish to continue.

4. How Refunds Are Processed

Approved refunds are made to the original payment method via Razorpay, usually within 5–7 business days. Any payment gateway charges may be deducted where applicable.

5. How to Request

Email support@vidyacrm.com with your registered email and payment/transaction reference. We will respond within 2 business days.