Privacy Policy

VidyaCRM ("we", "us", "our") operates the vidyacrm.com website and the VidyaCRM software platform (the "Service") that helps institutes and businesses manage their website, CRM, admissions, fees, and more. This policy explains what information we collect and how we use it. Your privacy matters to us.

1. Information We Collect

• Account & billing details: name, business/institute name, email, mobile number, and address.
• Payment information: processed securely by our payment partner Razorpay. We store only transaction references — we never store your full card/UPI details.
• Usage data: pages visited, features used, and basic device/browser information.
• Any content you add while using the Service (students, leads, invoices, etc.), which belongs to you.

2. How We Use Your Information

• To create, run, and support your VidyaCRM account.
• To process subscription payments and send invoices/receipts.
• To send important service updates, OTPs, and support responses via email/SMS.
• To improve the Service and prevent fraud or misuse.

3. Data Sharing

We do not sell your personal data. We share it only with trusted providers who help us run the Service — for example Razorpay (payments) and our SMS/email providers — and only as needed to deliver the Service, or where required by law.

4. Data Security

We use industry-standard measures (encrypted connections, access controls, regular backups) to protect your data. No method of transmission is 100% secure, but we work hard to keep your information safe.

5. Data Retention & Your Rights

We keep your data while your account is active. You may request access, correction, or deletion of your personal data by contacting us. On account closure, your data is deleted or anonymised after a reasonable period, except where we must retain records by law.

6. Cookies

We use essential cookies to keep you logged in and to run the Service. We do not use them to track you across other websites.

7. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

8. Contact

Questions about privacy? Email us at support@vidyacrm.com.